Airline Customer Service Research Paper Example | Topics and Well Written Essays - 750 words

Airline Customer Service - Research Paper Example With the many options that are in the travel market today, airline customer service has to be top notch in order to gain repeat customers. Needs and expectations of the customers Airline customer services have deteriorated in the recent years due to growth of the travel industry. There has been lack of amenities. The airlines use the 9/11 events as reason for their actions by justifying it as economical necessity. Further implementation of newer technology for security screening has added to the frustration of the customers. There is also the matter of the employee and customer relation. This is usually transmitted from the management level. The way they are treated by the management, which in turn is reflected in the employees’ behaviour towards the customers, affects the employees’ morale. Airline companies are constantly in competition with each other for every customer, but even then they are not making the necessary investment in the customer service department. It is not logical for the travel industry professionals to believe that the customers expect 100% efficiency in the airport services. Mostly customers expect some failure in service but at the same time they expect every effort from the Airline Companies to maximise service efficiency. Service failure can occur when the customer’s expectation regarding the level of service is not met. Customers’ expectations too vary. ... The idea was that if the Passenger Bill of Rights was passed through the Congress, then there could be a set of guidelines to perform service to the customers and there could be penalty where there will be non-compliance. Over the years, customers’ tolerance level on bad service has declined. Based on this the airport companies feel there is increased possibility of air rage among customers. A study has been made on customer’s perception towards air rage. There are certain physiological and physical factors over which the airlines have no control like flight delay owing to poor weather. In such case even though the customers perceive this as bad service they still do not have the propensity to air rage. The study has further shown that there is a decline in the customers’ expectations for high level of airport service. Many people feel that flight delays, overbooking and cases of lost baggage are common occurrences these days. If this is true then the customers h old these expectations while traveling long distance in flights. In such cases air rage occurrences get suppressed. Airline customers feel that they are entitled to certain privileges and if they are not granted, the customers are inclined towards more aggressive behavior. Dissatisfaction can arise in customers when there is bad service after good service. One way of moderating customers’ perception of bad service is to provide positive act after a poor service. If airline services can make up for any poor service then the customers may not approve of air rage. Reducing the customers’ negative attitudes towards airlines can create customer satisfaction. Hence the airline company should take every

Drama Essay Example | Topics and Well Written Essays - 250 words - 1

Drama - Essay Example Henceforth, the attitude created by the actor in the stage is critical because that attitude determines the environment and the thought the audience will have towards the script. Learning the tactics of acting in a theatre is very important. The actor must familiarize with the character and afterwards learn the details of the subject, which will enable the actor to assume the character and blend with other characters in the vicinity. Before an actor presents the character to the society, the actor must subject the character to the society viewpoint. Brecht and Mueller argue that Stanislavski method of physical action as advantageous in modern acting (160). Brecht and Mueller explain â€Å"first rehearsals the actor show the plot, the event, the business, convinced that feeling and mood will eventually take care of themselves† (160). Therefore, Stanislavski method of physical action gives time to an actor to transform to the character and as the rehearsal proceeds, empathy and mood eventually develop. Brecht and Mueller states that, â€Å"Stanislavski speaks of rhythms which sweep across scene† (160). Sometimes, the rhythm may be insignificant in a scene because of the manner in which an actor expresses the words. In addition, I also agree that the use of images during acting bring forth a better understanding to the audience. Although, Stanislavski system may be challenging to some actors, the system has incredible method of harmonizing several weakness during acting. The system also provides a platform for learning to new and weak actors. Moreover, the system can measure the actor’s talent through the actor’s ability to manage incomplete

Child Sexual Abuse Accommodation Syndrome Term Paper

Child Sexual Abuse Accommodation Syndrome - Term Paper Example In simple terms, this means that it cannot officially be diagnosed via scientific methods and thus as a result it has been the subject of much controversy between the supporters of its existence and the opposing side that demand proof of its presence (Hornor, 2010). The Child Sexual Abuse Accommodation Syndrome can be described as the way in which a child who is undergoing sexual abuse responds to the situation (Walsh & DiLillo, 2011). This includes their behavior and reaction to facing such a travesty and is considered to behind the manner in which an abused child will act in various scenarios (Kogan, 2005). The Child Sexual Abuse Accommodation Syndrome attempts to understand the thinking of a child who may be suffer through such abuse in a means to understand why they behave in the manner that they do, and it has been included in a number of court cases as a means of presenting proof that a child was abused (Kogan, 2005). Summit claimed that this syndrome consists of five stages th at a child who is being abused goes through and they include: Secrecy – This is the tendency for the child to keep what they are going through to themselves and avoid telling others especially authority figures. This can be said to as a result of a number of emotions that the child may be experiencing at that point in time that prevents them from working up the nerve to tell somebody about what is happening to them (Crosson-Tower, 2008). These emotions can include feelings like shame and embarrassment of what is going on and in many cases fear as well as the perpetrator is more likely to threaten them about disclosing what is happening to them. Helplessness – This is the second stage of CSAAS and it is where the abused child feels powerless to stop what is happening to them (Hornor, 2010). In many cases, the individual who is abusing the child is usually in a position of power, either authoritative or physical in nature which makes the child feel like they cannot do an ything to stop what is happening to them. As a result, the feeling of helplessness over the situation creeps up inside the victim (Crosson-Tower, 2008). Entrapment and accommodation – In this stage the abused child will more than likely try to deal with the situation in the best way possible and that is via accommodation of their suffering (Hornor, 2010). This may be in the form of the child making excuses for what is happening to them such as that it as a result of the fact that they have done something bad and are being punished for it (Crosson-Tower, 2008). This occurs as a result of the growth of a feeling of entrapment that rises as a bye product of the helplessness that they feel in the second stage (Walsh & DiLillo, 2011). It can be said that this is a consequence of the development of an emotional coping mechanism that helps them get through the ordeal. Delayed Disclosure – In this stage the child finally works up the courage to tell somebody what is happening to them, but this occurs after they have gone through the ordeal for a period of time (Crosson-Tower, 2008). The reason for delayed disclosure can be said to be as a result of the fact that it takes some time before a child is able to work up the nerve to tell someone about what is going as a result of the feeling of helplessness that occurs in the second stage (Hornor, 2010). It usually occurs after the child can no longer take what is going on

Financial Accounting Theory Essay Example | Topics and Well Written Essays - 1500 words

Financial Accounting Theory - Essay Example The accounting frameworks are there for wide use of the financial statements of a company. A common framework of accounting would certainly be useful for the stakeholders of the company. But the criticism of the conceptual framework arises as these are not found so useful. The arguments are that the frameworks are not useful as there is lacking of practical evidences. The paper is an attempt to analyze that the conceptual frameworks of financial accounting are really useful or it is just a time wasting activity. Conceptual framework A conceptual framework is made for explaining the factors of the subject and thereby prepares a guideline for making a project. It is a kind of roadmap. The conceptual framework is a set of assumptions about the topic, the concepts, beliefs and theories about the topic. It is guidance to the persons who are associated with certain projects and also it is the guide to the users who are the other stakeholders of the project (Islamic Financial Institutions, n.d., p.1). For developing a conceptual framework experiential knowledge is most necessary to which doesn’t get needed attraction from the researchers. Because of this the conceptual frameworks are not so applicable in the practical field. ... Financial Accounting The existence of accounting theory is because it explains the existing practices and predicts the unobserved practices. The accounting theories also explains that why the firms follow some specific standards and should enable the users to forecast the attributes that may be followed by the firm (Schroeder, Clark & Cathey, 2010, p.1). The accounting theories are basically of two types Normative and positive. The normative theories of accounting are basically subjective and the positive accounting theories are mainly practical and verified enough (Kornai, 2008, p.124-125). The normative theories evolved over time and it shows that how the things should be and positive theories of accounting is more practical as it explain the cause of the event along with the definition of the things. For communicating with relevant information these accounting theories are needed by the accounting professionals and the base of the accounting theories are the conceptual frameworks (Nobes, 1997, p.4). W. A. Paton was the first one to make an accounting theory where he has expressed his views on the valuations of assets and liabilities and distribution of income and entity concepts. Since then the accountants understand the need of a generally accepted principle that will be followed by wide number of companies and their stakeholders. As a result of the great depression in the year 1929 the Generally Accepted Accounting Principle was emerged which was a set of accounting practices (Schroeder, Clark & Cathey, 2010, p.17). The next accounting theories were made by the researchers understanding the deficiencies of the existing framework. Since then some major accounting theories developed by the researchers like

One ought to never do wrong Essay Example | Topics and Well Written Essays - 250 words

One ought to never do wrong - Essay Example Socrates argued that if a person does harm unintentionally and is willing to learn, then, he or she can be assisted through education. However, if harm is accused by malice, then punishment should be inevitable. Socrates argues that anyone who acts unjust is a dishonor to himself. Socrates touches on the issue of avenging where he argues that returning evil in retaliation is not meaningful as it does not lead to any gains, rather, it leaves a more humiliated soul (Ahbel-Rappe and Kamtekar 15). This implies that one should be guided by morals of not harming or injuring anyone. Respecting ones beliefs is emphasized by Socrates. He insists that one must do what he or she thinks is right. The right ‘thing’ must prevail regardless of what people think or desire. In a nutshell, Socrates advices that a morally upright person is not supposed to forsake his principles just because he has been

Lake Havasu Assignment Example | Topics and Well Written Essays - 1250 words

Lake Havasu - Assignment Example Boating and fishing form an inherent part of Lake Havasu as most people go there in order to catch bass fish, however it is said that a large number of these fish died due to the construction of the dam and their movements along the water body. Despite this, some 3.5 million people visit Lake Havasu a year for not only its floral beauty but also the fauna in the form of fish. The waters are very clear and provide for great amount of fun while fishing and scouring for basses especially with other friends and family members. Small boats may be hired by people for the purpose of carrying out the activity privately, or people may even make groups with others and venture into the waters in larger ships. The world famous London bridge has been constructed on Lake Havasu as well which proved to be one of the main tourist attractions. The bridge is beautifully constructed with a number of arches for ships and boats to sail through. During the time of our visit, a number of fishing tournament s were also underway on the waters, making the atmosphere even more exciting. Most people were quite amazed at the sight of the splendour of the lake, not imagining it to be as wondrous as it actually was. The waters at Lake Havasu are crystal blue and the weather is quite breezy and nice all year round as well. The environment is very serene and calm and had a very cooling and positive effect on everyone present there. There are a number of activities that one can take up and do in this portion of Arizona, including outdoor excursions, planning camping trips, biking or hiking, doing a jeep tour of the entire area. Most people are also attracted by hot air balloon rides over the damn and Lake which are even more overwhelming than looking at the fresh waters of the water body from afar or the from the London Bridge. A large number of water sports including scuba diving, as well as aero sports like parasailing and sky diving are some of the other main attractions that have slowly come up in order to attract more tourism to this beautiful area. Most people are not aware about the awe inspiring view of Lake Havasu and thus have not ventured out, however once there; the impact of the cleanliness and purity within the environment and atmosphere that surrounds the entire place is enough to get the better of everyone. In modern culture, Lake Havasu is quite connected to the American roots. The London Bridge on Lake Havasu was purchased by an American entrepreneur by the name of Robert Paxton McCulloch, who literally founded the city of Lake Havasu and moved the bridge there in the 20th century. Thus, in actuality, the entire city around Lake Havasu that has begun to develop over the last few decades is because of the brainchild of this very entrepreneur and his big American dream of providing a pleasing scenic view to other people around the country. In the year 2007, this area around Havasu was also one of the top hundred places to live in, if one were residing in Am erica. This is because of the kind of beauty the place possesses, and in comparison, no other region has the kind of varied climate like it does. The Lake Havasu City is almost arid with a breezy spell throughout the year, setting it apart from the dam and lake area which is full of a chill in the air around it. On travelling around the city, most people enjoyed the climate and surroundings thoroughly because it is a kind of place almost all kinds of people can enjoy. Mostly, it is filled by

Analyzing the Gender Roles Presented in TV Serials Essay

Analyzing the Gender Roles Presented in TV Serials - Essay Example This paper will juxtapose three very popular TV analyzing the gender roles presented in them. â€Å"Everybody love Raymond is another very popular TV show which has been very well liked and followed.† (Everybody loves lazy stereotyping of male roles)The concept of Gender roles must be noticed in this serial, Debra the wife of Raymond is always in the kitchen making food either for her husband or for her family, this goes to show that women are always in the kitchen spending their time cooking for their families. Marxist feminism also comes into play here, Karl Marx argues that women must be paid for domestic labor, this is what Marxist feminism is all about. Another very important thing which must be noticed in this show is that Debra is the one who always packs the lunch of her children; Raymond never bothers to do this. It goes to show how irresponsible at times men are towards their families. â€Å"The gender roles presented in these serials are presented very rightly afte r doing comprehensive research.† (Gender and Media Representation) Gilman called herself a humanist, she was deadly against exploitation of women, our society is still following the patriarchal ways and exploiting the women. She was not very comfortable accepting the theory of evolution laid down by Charles Darwin, the theory of evolution portrays man in the driving seat and gives less importance to women. Both the sexes are equally important and no favoritism of any sort can be done. She argued that women had to rely excessively on their sexual assets, they had to please their husband to ensure their survival, this is very true and beyond the pale. Grounded for life is another very popular TV show which is well liked by the audience. In one episode the husband decides to buy a car without even bothering to ask his wife, marriage is an institution and it is the right of the wife to be well informed about all the decisions made by her husband. This again reflects the reality; t here are countless husbands who do not bother asking their better halves before making an important decision. Dad goes to work and Mom takes care of the household chores, it is unacceptable if a man packs lunch for his children, it is unacceptable if a man does the dishes. It is incorrect if a man asks his wife before making a big decision, buying a car is quite a big decision and a wife must know of this big decision before hand. Perkins Gilman was a very famous American sociologist who wanted to bring about change in the society, it is our duty to share the workload with women, and it is not a man’s world anymore. Women must be given respect and their workload must be shared. It is very important to understand the responsibilities of living in a family, gender stenotypes must be abolished and we must awake to a new and a better world. Conclusion To conclude it is very fair to say that women must be respected and we must shed our stereotypical thinking for the best. This is the need of the hour and we must put an end to this forever. Once this ends we would stop seeing stereotypes in TV shows and even the TV shows would become much better than ever, it will benefit each and every one of us. The three shows that