Wednesday, May 6, 2020

Black Wax Museum free essay sample

The Black Wax Museum captures the untold history of African Americans. The founders of the Black wax Museum designed it to educate those less informed about the history of Africans. This extraordinary museum exposes the hidden skeletons of the past and gives you a better appreciation and understanding of the achievements and hardships of those with African decent. Visiting the Black wax museum is an unforgettable experience that will always remain in my heart. Going through every emotion as I read the story of my ancestors left me in tears. This extraordinary museum covers the Tate, national and global history. This museum expounds on the truth unlike the history book. The most powerful part Of the museum was the Horrors Of the Middle Passage. This section showed vivid figures of how the slave ships were structured and the strategies behind destroying the identity of a person. There are notable figures such as Frederick Dallas and Harriet Tuba. We will write a custom essay sample on Black Wax Museum or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page There were religious leaders that many people dont discuss such as Richard Allen, the founder of the African Methodist Church and Mother Mary Lane. Then it went from slave ship to spaceship introducing Ron McNealy, Guide Bluebird and Nay Jimson. The museum also covered the leaders of global history who helped their African nations to come into freedom. These great leaders are known as Nelson Mandela, Hailed Classed, Winnie Mandela and Shame. They have a wax figure of the first African American woman to run for president, Shirley Schism.Knowing the history of the people that are in our circumference is the key to understanding one another. Many African Americans do not value their ancestries because they do not know who they are or where they came from. Because the lack of information that students receive from the education system, the achievements made by the great traders with African decent are not acknowledged. Our lack of understanding for each other and for those who walked the earth before us is one of the reasons many do not value their roots.The generations from before are stronger than the generations now. The courage and respect that the young once had is dying out. Our lack of knowledge of who we are and where we come from is the reason the love we have for ourselves is fading. If we educated ourselves more about our past we wouldnt have to question the present. The more we know about where we came from the closer we will get to knowing who are.

Friday, May 1, 2020

Rising Importance of Cross Communication - MyAssignmenthelp.com

Question: Discuss about the Rising Importance ofCross Communication. Answer: Why is cross cultural communication (CCC) a business issue? Cross-cultural communication is considered as the big business issue because it restricts the effective communication flow between the employees of the companies. This is because the employees at different branch of the businesses may have different cultural background and thus they find it difficult to deal with each other. Especially in the case of high context, similar words have different meaning and can be perceived differently by the people thus the managers that need to be conveyed may leads to different meaning for people with different cultural background. This makes the business communication very ineffective. There are many barriers for cross cultural communication and it can be found in different aspects of the business such as in the management style, between the management and the employees, between the company and the customers etc. internal communication becomes very difficult in the companies that operates in different countries having high context cross cultural bas is. Most of the companies which do not have the capability to conduct cross cultural communication effectively face the business issues as they cannot be able to focus on the core activities of the business and have to make efforts in making the communication strong (Padhi, 2016). Why is CCC an ethics issue? How would an understanding of ethics assist a professional to communicate effectively with people from other cultures? Culture and ethics are very much linked with each other. The culture of the country affects the behavior of the managers in the company. Different groups in the society have different values, beliefs and ethics thus, it is very difficult for the companies to communicate effectively with each and every culture and cross cultural communication become the issue of ethics. As discussed above the cross cultural communication act as the business issue because of the obstacles in dealing with the people of different culture, it has also been analyzed that being ethical with everyone is also not possible because every group have different values and they perceive things very differently. Anything that is positive for one culture can be ethically wrong for another (Padhi, 2016). This requires the professional to understand the ethics linked with the culture. This understanding and knowledge helps the professional to deal with the ethical issues and to come up with the mutual choice of communication that may reduce the conditions to unethical for any of the group. Cross cultural training to the managers can help the same to understand the culture of other people. For the companies which are involved or engaged in global operations, the relationship between the managers and the employees is very important. It has been identified that the employees who are more inclined towards nationality finds it difficult to understand the perception of the manager from other culture. The study suggests that teaching and training those employees to behave like each other can help in resolving the issues and can also lead to ethical communication between the same. What do you think the author meant by Recent economic challenges further highlight the need for organizations to develop the internal communication capacity necessary to control and monitor external threats? As far as this statement is considered, it has been analyzed that the focus of the author here is about technological development of the internal communication strategies of the company in order to have proper and effective interaction with the employees and the customers with different culture. The author argues that the society is getting global should implement some of these technological strategies in their company to communicate and interact effectively with the customers all over the globe. The external threats in the statement are about the market situations and the changing customer needs. It is required by the companies to develop their internal portal and increase their range so that they can cater the market all over the globe as per their needs and choices. Explain why 'cultural proficiency doesn't mean memorizing every cultural nuance of every market; it's knowing when to listen, when to ask for help, and whenfinallyto speak' It has been analyzed from the above statement that proficiency in cultural understanding is not about having the knowledge of each and every aspect of the culture but it is required by the organizations to know that at what point they have to listen to the market and serve them. It has been analyzed that the customers with different cultural background may have similar or different choices. Thus, it is not possible for the companies to grab every aspect of the culture of every customer. At this point of time, the organizations need to develop the capability to listen and serve the audience in a way that help the company to target more and more customers in one go. The company should know when to target which customers and with which strategy. The businesses need to understand about the communication techniques that can be used to communicate with employees and the customers effectively that also help in fulfilling the objectives of the company and the value to the shareholders. The author argues that 'Focus should be placed on using individual differences'. Why do you think this approach might be more effective than promoting cultural adaptation? When a company operates in different countries, the management of the firm has to deal with different types of employees and customers. It has been analyzed that if the employees in the company have different culture, the managers find it difficult to keep the employees united. There can be many strategies to make the communication effective between them. The company provides training to the employees in order to adopt each other's culture and values. This strategy helps in bringing peace in the organization but these differences can be used as a benefit for the company in terms of developing innovation and better solution to the problems. This is because different cultural knowledge results in generation of many alternatives and thus the company may have options with variations (Padhi, 2016). This can be an innovative approach to accept the differences. Explain why 'Companies that are successful in communicating cross-culturally have a competitive advantage' (Genevieve, 2007). When the companies are effective and successfully making the cross cultural communication, there is the opportunity to keep their focus on some of the core activities and functions that benefits the organization. Otherwise, the companies have to spent their tie and expense on making the communication effective and this obstructed the focus of the company from the core activities. This is the biggest reason that effective cross cultural communication in the firm acts as the competitive advantage for the same. Communication is the very important part p business functions and if this is smooth in the organization then it leads to effective conduction of other business activities and functions. Compare and contrast the communication styles of your home country and Australia. How do they differ? Are there similarities? Nepal is my home country and this is the country with high context nature. There are several rules of communication that are followed by the people of Nepal as per their communication styles. There are several rules that need to be followed in Nepal by the people to communicate. Social status is the first thing that is being considered by the Nepali people when they greet each other. For more discussion, hofstede model of culture can be used to compare and analyze the culture if Nepal with Australia (Soares, Farhangmehr Shoham, 2007). Nepal Australia power distance The score is 65 that mean that the Nepal is the country where the power is distance is very high and it is the place where business has strict hierarchy. The country scores 35 in this section and suggests that there is no strict hierarchy in the organizations and the people remains on the same position and do not accept the positional differences. individualism The country score 30 in this. This suggests that the people in Nepal believes in collectivism and work as a team. The country scores 90 in this section and this identifies that the people in Australia works for themselves and team work and benefits are not that much entertained. masculinity The country scores 40 in this section. It has been analyzed that the people in Nepal are more into feminism side means they work and live their life simultaneously. Scoring of 61 suggest that the people are competition driven and can compromise with their personal lives for work. uncertainty avoidance Scoring 40 in this section suggests that the people in Nepal accepts the changes and new ideas and take risks. Score of 51 suggests that Australians also have the capability to take major risks gracefully and accept the new ideas easily. long term orientation In this part, Nepals scoring is not confirmed because it is not consistent for all. The country scores 21 in this section and thus it can analyzed that the companies work for short term profits and not for long term gains. indulgence scoring is 60 that means the indulgence in culture is high in Nepal (Bennett, 2008). This county score 71 that mean the people are highly indulgent and optimistic in nature (Fiske, Hodge Turner, 2016). The overall analysis suggests that Nepal has some differences and some similarities with the culture and the communication style of Australia. As per the above analysis, it has been identified that the nature of communication in the business of Nepal must be formal as compared to Australia because it has more strict hierarchal structure of the companies than Australia. However formal communication does not mean that they are not collective in nature. Nepal scores less in this section which clearly determines that people are collective and work for each other rather than themselves unlike Australia (Khadka, 2013). As far as communication is considered Nepalese have indirect communication styles so that they can avoid confrontations. They say yes to show acknowledgement and does not mean that they are agree to the point. Australia is the country with direct communication style. They are blunt and clear in their conversation that might hurt the sentiments of Nepalese. Give an example of how one of the differences that you have identified might lead to misunderstanding. How could this have a negative effect on business? As discussed that Australians are very much direct in nature and can be blunt sometimes while Nepalese believes in indirect communication and avoid confrontation thus direct communication by the Australian may hurt the sentiments of Nepalese or they may feel insulted if criticized by any of the Australian so directly. Another thing is that Nepalese say yes to show their acknowledgement but Australian might take it as an agreement from their side but actually it is not. this can have a great effect of businesses because if any Australian manager is talking and making communication with the employee who belongs to Nepal than he may say yes to every sentence even if he is not agree with the same but the Australian manager will perceive his yes as an agreement. Why might The obsession to overemphasize the differences between different cultures may result in stereotypes being conceived and such perceived notions may prove to be a hindrance in communicating with people? When the cultural differences between the people or the group of people are exaggerated then this may develop the stereotypical behavior of the people. In order to bring unity, it is required to diminish those differences instead of making hype of the same. Generation of stereotypes amongst the behavior of the people is because the people who are so much attached with their nation and culture find it offensive to deal with other culture and always try to show their stereotyped behavior. This nature and behavior of the people result in restricted communication. This is because unity and diversity are the two aspects that are very difficult to be sustained at the same time. When a group of people having same cultural background show similar gestures then the other person perceive and stereotypes the other group and this stereotype is difficult to be accepted by the other people. So much focus on the cultural difference at the workplace results in making the people more concerned about their culture and this makes it very difficult to unite the people with different culture and also hinder their communication. Give examples of how Australians stereotype people from your country, and how people from your country stereotype Australians. Do you think these stereotypes are accurate? As far as Australia is considered, it has been analyzed that Australian considered short height as the stereotype for Nepalese. They think that all Nepalese are short heighted but this is not true in all the cases. Nepalese are believed to be very patient by Australians but this is also the individual trait that may or may not be true for the person. As far as Nepalese are considered, they think that al Australians have good sense of humor which is accurate to an extent. The conversation with the Australia is always full with slangs and they may differ with age. This is a stereotype thing of Nepalese for Australians. References: Bennett, L. (2008). Policy reform and culture change: Contesting gender, caste, and ethnic exclusion in Nepal.INCLUSIVE STATES,197. Fiske, J., Hodge, B., Turner, G. (2016).Myths of Oz: reading Australian popular culture. Routledge. Khadka, S. (2013). Reformulating the Notion of Intercultural Communication Style within a Rhetorical Frame.Bodhi: An Interdisciplinary Journal,6, 1-16. Padhi, P. (2016). The Rising Importance of Cross Cultural Communication in Global Business Scenario.Journal Of Research In Humanities And Social Science 4,4(1), 20-26. Soares, A. M., Farhangmehr, M., Shoham, A. (2007). Hofstede's dimensions of culture in international marketing studies.Journal of business research,60(3), 277-284.

Friday, April 10, 2020

How to Write a Sample of Critical Analysis Essay

How to Write a Sample of Critical Analysis EssayThe sample of critical analysis essay is a great way to learn how to write and analyze an essay. When you are looking for the best way to help you with writing this type of essay, you should keep in mind that there are a lot of different ways to approach the essay. In this article I will explain some of the different techniques you can use to help with your essay. Make sure you do not read any more if you want to be able to really learn.The first technique is to find a sample of a lot of essays from different writers. There are lots of websites where you can browse through different writers and get a sample of their works. You can then start finding the mistakes they make in their writings and you can find out what makes them writing differently. This helps you to see if you are being able to use some of the techniques well. Using this method will give you the best start when it comes to learning how to write a critical analysis essay.A nother way is to read through some of the different pieces, you have to read and find out if they have any errors. This can be very helpful, since many of the essays you will read will contain a lot of errors that you can spot. You can then use this to help you learn what to look for when you are reviewing your own writing. This is one of the most important parts of writing a critical analysis essay since it will help you learn what types of mistakes to look for.The third technique is to talk to someone who is an expert in their field and ask them for advice. They may be able to help you by giving you some tips on writing a critical analysis essay. This is another way you can find out about the techniques used by an expert in their field.Another technique you can use is to look for examples of essays on different websites. Many people can write some pretty good essays and it is very possible to find some samples. You can then find out from these examples that you can use to improve your essay. This is one of the best ways to learn how to write the essay correctly since you can use the examples to help you out.Finally, make sure that you spend time reading other essays and work to write your own. This will help you see what is common in writing and what is not. Once you know this, you can write about what you have learned and make the changes that you think are necessary. In this way, you will not have to worry about writing and analyzing the essay yourself.These three techniques will help you learn how to write a critical analysis essay. You can find these techniques in an easy to read guide that I wrote.

Saturday, March 21, 2020

Theory of Justice

One works best while performing the duties he/she likes and naturally suited. Every person has skills to execute roles in society. There is a correlation between justice in the society and an individual.Advertising We will write a custom essay sample on Theory of Justice specifically for you for only $16.05 $11/page Learn More If only justice can be found in a society, then justice in an individual will be an easy task. Finding justice in the society is easier than finding the justice in an individual. â€Å"Begin by looking for the virtues of character in a constitution before look for them in an individual† (Plato 215, par 3, L 1-3). Justice, which is suitable for the constitution of the country, is also beneficial to the people. An individual is jus a minute portion of a society. What pleases the community pleases the people? If a person does the task, he or she is well suited to then the person will be happy. This will eventually see the whole society happy and happiness is a concept in justice. Justice has different meanings to different people and societies. The Plato’s theory of justice tries to balance what people and societies practice. â€Å"Justice is the good of another† (Plato 42, par 2, L 12). The society upholds the virtues such as justice, piety, courage, friendship and fairness. The nation stipulates harsh consequences for people who are unjust. The society has legal institutions with skilled personnel to deal with the moral decadence in the community. Some people do wrong to others and go scot-free. It is better if they are not identified than if identified and fail to face the law. In such cases, injustice becomes profitable. â€Å"I say that injustice is profitable, and justice is not† (Plato 24, par 2, L 5). Today there are agencies e.g. Transparency International, which monitor the conducts of various institutions, then makes it public to the mass. Injustice is rampant among the ric h than among the poor. The rich are happy ad respected while the poor are unhappy. Plato thwarts this argument by saying that justice is good, and injustice is evil irregardless of the status. â€Å"Call justice a virtue and injustice a vice† (Plato 24, Par 2, L 5). The society is also full of the unjust, but they are considered just due to the roles they play. The judicial system is regarded as the highest authority where justice should prevail. Plato argues that one is just if his duties require him to lie. This is why the judicial lawyers defend the criminals in the courts.Advertising Looking for essay on common law? Let's see if we can help you! Get your first paper with 15% OFF Learn More People expect to get the best from their fellows. This equilibrium can be attained if each does the best to a colleague. There are those who hinder the justice levels in the society. These include the thugs, rappers, terrorists, prostitutes and other related actions. The s ociety tries to be just, but the people in it can not allow it to achieve that standard. Different individuals have different meanings of justice. What one considers just may be considered unjust by the other. The American culture manifests the theory of Plato to some extent. This culture tries to eradicate the discrimination against race and gender. America is a liberal state where one does the role he or she is naturally suited. The increased health insurance cover for the children is a critical step towards attaining justice in the United States of America. Giving women opportunities to exercise their potentials acquired naturally is a road to achieving Plato’s theory of justice. Some people still use tyranny to rule in the society. Tyranny is unacceptable because it is unjust. â€Å"Look at all the wealthy private citizens in the cities who have many slaves, for, like a tyrant, they rule over some† (Plato 249, par, 2, L, 2-3). Some individuals do various things jus t to please them. They do not care about the suffering of the otters. The Americans believes in the outcome of the judicial process irregardless of whom is on the wrong. The lawyers may be forced to make false statements during trials to win cases for their clients. The American culture is particularly strict on terrorism and wages war with the offenders. This will see people living happily. â€Å"If just and injustice is clear to us, then acting justly, acting unjustly and doing injustice are also clear† (Plato 120, par 3, L 1-2). Work Cited Plato. Grube, George. Reeve, C. Republic. Indiana: Hackett Publishing, 1992 (2) 20-250. This essay on Theory of Justice was written and submitted by user Brynn H. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

Thursday, March 5, 2020

How a Space Elevator Would Work

How a Space Elevator Would Work A space elevator is a proposed transportation system connecting the Earths surface to space. The elevator would allow vehicles to travel to orbit or space without the use of rockets. While elevator travel wouldnt be faster than rocket travel, it would be much less expensive and could be used continuously to transport cargo and possibly passengers. Konstantin Tsiolkovsky first described a space elevator in 1895. Tsiolkovksy proposed building a tower from the surface up to geostationary orbit, essentially making an incredibly tall building. The problem with his idea was that the structure would be crushed by all the weight above it. Modern concepts of space elevators are based on a different principle - tension. The elevator would be built using a cable attached at one end to the Earths surface and to a massive counterweight at the other end, above geostationary orbit (35,786 km). Gravity would pull downward on the cable, while centrifugal force from the orbiting counterweight would pull upward. The opposing forces would reduce the stress on the elevator, compared with building a tower to space. While a normal elevator uses moving cables to pull a platform  up and down, the space elevator would rely on devices called crawlers, climbers, or lifters that travel  along a stationary cable or ribbon. In other words, the elevator would move on the cable. Multiple climbers would need to be traveling in both directions to offset vibrations from the Coriolis force acting on their motion. Parts of a Space Elevator The setup for the elevator would be something like this: A massive station, captured asteroid, or group of climbers would be positioned higher than geostationary orbit. Because the tension on the cable would be at its maximum at the orbital position, the cable would be thickest there, tapering toward the Earths surface. Most likely, the cable would either be deployed from space or constructed in multiple sections, moving down to Earth. Climbers would move up and down the cable on rollers, held in place by friction. Power could be supplied by existing technology, such as wireless energy transfer, solar power, and/or stored nuclear energy. The connection point at the surface could be a mobile platform in the ocean, offering security for the elevator and flexibility for avoiding obstacles. Travel on a space elevator would not be fast! The travel time from one end to the other would be several days to a month. To put the distance in perspective, if the climber moved at 300 km/hr (190 mph), it would take five days to reach geosynchronous orbit. Because climbers have to work in concert with others on the cable to make it stable, its likely progress would be much slower. Challenges Yet to Be Overcome The biggest obstacle to space elevator construction is the lack of a material with high enough tensile strength  and  elasticity and low enough density to build the cable or ribbon. So far, the strongest materials for the cable would be diamond nanothreads (first synthesized in 2014) or  carbon nanotubules. These materials have yet to be synthesized to sufficient length or tensile strength to density ratio. The covalent chemical bonds connecting carbon atoms in carbon or diamond nanotubes can only withstand so much stress before unzipping or tearing apart. Scientists calculate the strain the bonds can support, confirming that while it might be possible to one day construct a ribbon long enough to stretch from the Earth to geostationary orbit, it wouldnt be able to sustain additional stress from the environment, vibrations, and climbers. Vibrations and wobble are a serious consideration. The cable would be susceptible to pressure from the solar wind, harmonics (i.e., like a really long violin string), lightning strikes, and wobble from the Coriolis force. One solution would be to control the movement of crawlers to compensate for some of the effects. Another problem is that the space between geostationary orbit and the Earths surface is littered with space junk and debris. Solutions include cleaning up near-Earth space or making the orbital counterweight able to dodge obstacles. Other issues include corrosion, micrometeorite impacts, and the effects of the Van Allen radiation belts (a problem for both materials and organisms). The magnitude of the challenges coupled with the development of reusable rockets, like those developed by SpaceX, have diminished interest in space elevators, but that doesnt mean the elevator idea is dead. Space Elevators Arent Just for Earth A suitable material for an Earth-based space elevator has yet to be developed, but existing materials are strong enough to support a space elevator on the Moon, other moons, Mars, or asteroids. Mars has about a third the gravity of Earth, yet rotates at about the same rate, so a Martian space elevator would be much shorter than one built on Earth. An elevator on Mars would have to address the low orbit of the moon Phobos, which intersects the Martian equator regularly. The complication for a lunar elevator, on the other hand, is that the Moon doesnt rotate quickly enough to offer a stationary orbit point. However, the Lagrangian points could be used instead. Even though a lunar elevator would be 50,000 km long on the near side of the Moon and even longer on its far side, the lower gravity makes construction feasible. A Martian elevator could provide ongoing transport outside of the planets gravity well, while a lunar elevator could be used to send materials from the Moon to a locatio n readily reached by Earth. When Will a Space Elevator Be Built? Numerous companies have proposed plans for space elevators. Feasibility studies indicate an elevator wont be built until (a) a material is discovered that can support the tension for an Earth elevator or (b) theres a need for an elevator on the Moon or Mars. While its probable the conditions will be met in the 21st century, adding a space elevator ride to your bucket list might be premature. Recommended Reading Landis, Geoffrey A. Cafarelli, Craig (1999). Presented as paper IAF-95-V.4.07, 46th International Astronautics Federation Congress, Oslo Norway, October 2–6, 1995. The Tsiolkovski Tower Reexamined.  Journal of the British Interplanetary Society.  52: 175–180.  Cohen, Stephen S.; Misra, Arun K. (2009). The effect of climber transit on the space elevator dynamics.  Acta Astronautica.  64  (5–6): 538–553.  Fitzgerald, M., Swan, P., Penny, R. Swan, C. Space Elevator Architectures and Roadmaps, Lulu.com Publishers 2015

Tuesday, February 18, 2020

Why do uae nationals don't use public transportation Research Paper

Why do uae nationals don't use public transportation - Research Paper Example In light of the recent calls to ban the use of private means of transport for people from lower economic classes in Abu Dhabi (Oueiti, 2014), it is clear that there are issues to be looked into surrounding the issue of transportation. This essay will look into some of the reasons as to why nationals of the UAE avoid public transportation and some of the proposed remedies for the situation. The main forms of transport in the countries of the UAE are buses and trams Olson, 2012). Different countries in the UAE are all facing similar issues with their public transport system. That is, most of the nationals prefer to use private transport for commuting. As a result, officials report that there is congestion on their roads (Ruiz, 2013). Policy makers have because of this been forced to take drastic measures to encourage more commuters to make of the public transport system. For example, in Dubai, parking fees imposed on drivers of private cars have been raised (Bouyamourn, 2014) to discourage drivers from taking their cars to work. Apart from this is the ban on private transport for poor nationals in Abu Dhabi, also meant to encourage citizens to use public transport. One of the reasons for the poor use of public transportation is the poor state of buses in the region. The main issue is the fact that the air-conditioned bus shelters are in dilapidated states. As such, many are completely out of order and closed down, while some have inadequate power (National Editorial, 2014). Given the fact that the UAE experiences hot summers, this presents a problem with commuters, who do not want to suffer from excessive heat. Commuters that use public transportation have cited this as the main disadvantage of the system. In addition to this, the minimum standards of buses desperately need to be raised; commuters complain of unhygienic conditions. These factors make it hard to attract new users to the public

Monday, February 3, 2020

Leadership by Lee Cockrell Essay Example | Topics and Well Written Essays - 1500 words - 1

Leadership by Lee Cockrell - Essay Example The essay "Leadership by Lee Cockrell" analyzes the Lee Cockrell's smart decisions that led him to the success. Lee Cockrell has started his career as a banquet waiter at the Hilton and climbed the ladder of organizational leadership one by one. Before becoming the Vice President of Walt Disney, he worked in various positions such as beverage controller at the Waldorf-Astoria, a manager at Marriot etc. In other words, Lee Cockrell’s primary functional areas were service sector. Since he started his career from the lowest level, he knows the psychology of all types of employees. It should be noted that most of the current managers know nothing about the needs of the employees since they don’t have such working experience. Lee Cockrell had all types of experiences during his tenure of employments and therefore he knows the needs of the employees better than others. The three major challenges faced by Lee Cockrell in running Walt Disney were; keeping up with the changes happening in the service sector, risks developed by the replication of products and services and the increased competition in the service sector. Products and services can easily be replicated. So if your company’s competitive advantage is based on products and services alone, you are at risk. But if it’s based upon products, services, and quality service, then you’ll have a competitive advantage that’s very difficult to match. And you can get quality service only by creating a caring, respectful, people-cantered culture within your company.